Star & Moon Necklace

At Eliza Jewellery, we strive to provide efficient and quality service, offering our customers the best possible experience and attention. Below, we detail our shipping policy for custom jewelry inspired by cinematic aesthetics.

The total delivery time for your jewellery piece is as follows: for Europe, we offer a 7-day shipping service, and for the rest of the world, 15 days. This process is divided into two key parts to ensure quality and prompt delivery.

1. Processing Time (48 hours on business days):

• Upon receiving your order, our team of designers immediately start working on creating your custom piece and the process is typically completed within 48 hours on business days.

2. Shipping:

• For Europe: Shipping takes place within 7 days, using reliable courier services to ensure safe and timely delivery.
• For the Rest of the World: Shipping is completed within 15 days, ensuring that your custom jewellery reaches you no matter where you are.

Efficiency and Quality Guarantee: Our two-phase delivery structure allows us to provide efficient service without compromising the artistic quality of your custom jewellery. Each step of the process is designed to ensure that you receive a product that uniquely and exceptionally captures the essence of your story.

At Eliza Jewellery, we are committed to offering not only exceptional products but also a hassle-free, simple, and effective shopping experience. If you have any questions or concerns about the shipping of your custom jewellery piece, please do not hesitate to contact our support team.

To request a return, please use the following link: here. However, keep in mind that it is subject to the following conditions

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@elizajewellery.com. Sale items (if applicable) Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@elizajewellery.com and send your item to: Alcalde de Zalamea 9, Barcelona, B, 08032, Spain.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. Shipping To return your product, you should mail your product to: Alcalde de Zalamea 9, Barcelona, B, 08032, Spain.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.